REFUND POLICY

ALL RETURNS MUST BE APPROVED BY OUR SUPPORT TEAM PRIOR TO BEING SENT.

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  • Requests for returns, exchanges or refunds must be made within 10 days of receiving your order.
  • Please keep the shipping label in case of incidents.
  • Do NOT return the order by your own before contacting us via this form below first. Do NOT use the returned address on the shipping label. It’s just for shippers belonging to shipping companies, NOT recipients.
  • After receiving your response , we will review and respond to you via your email address ASAP.

WE DO NOT ACCEPT RETURNS OR EXCHANGES IF

  • You want a refund/return because you “changed your mind”. We print on demand and therefore we cannot accept returns with that inquiry.
  • You do not use the form above to have your return request reviewed and approved by our team, prior to you sending your product back.
  • The item(s) have been worn or washed
  • The item(s) have been altered in any way
  • The item(s) are in any way defective from the original and saleable condition unless the condition is our fault
  • The item(s) do not have the original tags on them
  • The item(s) have some redundant thread that can be cut/fixed easily.
  • The item(s) were discounted 20% or more.
  • Our tags are cut, damaged in any way.
  • The item(s) are not far different from the description and our product quality information.

To return an item:

  1. Simply email [email protected] stating your order number, model name, date of purchase and reason for return/exchange. Our customer service team will provide assistance and issue you.
  2. Attach our address label on the outside of the shipping carton.
  3. Send your item with proof of purchase to our sales office as stated on the address label. (Failure to include the Returns Number (RN#) will result in the package being refused and returned to you.)
  4. Once we receive your item we will process it and advise you if there are any problems or further charges, you should allow up to 14 days for this service. We can only refund using your original payment method.

Please contact us with any questions or concerns at [email protected]

Mon – Sat: 9AM-5PM EST
2147 E Virginia Ave, Phoenix, Arizona
Phone: (240) 604-0386